Privacy Policy

RPH Australia Cooperative Limited ABN 99 882 516 319 (RPH Australia) is committed to respecting the privacy of your personal information that may be collected from its website. This website Privacy Notice explains our policy for dealing with personal information that we may collect through our website under the domain name “rph.org.au” (RPH Australia Site).

Throughout this Privacy Notice, we refer to your “personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.

We will post any changes to this RPH Australia Site Privacy Notice on the RPH Australia Site, so we encourage you to check this RPH Australia Site Privacy Notice from time to time.

Cookies

Like many websites, the RPH Australia Site may use “cookies” which store some information on computers accessing the RPH Australia Site. Cookies may be used by us for a variety of purposes. For example, we may use cookies to recognise a computer which has previously visited this RPH Australia Site and customise the RPH Australia Site according to previous preferences and site behaviour. Cookies may also be used to manage security and store information about the type of browser being used. With most Internet browsers, users can erase cookies from their computer, block all cookies, or receive a warning before a cookie is stored. However, some parts of this RPH Australia Site may not function fully for users that disallow cookies.

How we handle email and “Contact us” messages

RPH Australia may preserve the content of any email, “Contact us” or other electronic message or form that we receive. Any personal information contained in those messages will only be used or disclosed in ways set out in this RPH Australia Site Privacy Statement. The message content may be monitored by our service providers or RPH Australia employees for purposes including trouble shooting, compliance, auditing and maintenance, or where email abuse is suspected.

Security

We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Access to information

If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this RPH Australia Site Privacy Notice, please contact us using the “Contact details” set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.

Contact Details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:

Email RPH Australia

Telephone: 1300 710 440

Address: PO Box A840, Sydney South, NSW 1235

V 1.0 February 2012

Information collected on this website

The information about you which we may collect through the RPH Australia Site includes any messages or comments you submit to us via the RPH Australia Site. This includes:

  • any details you provide to us as part of a payment or donation process;
  • any messages or comments you email us which may include personal information such as your name and email address;
  • information collected when you participate in an online survey; and
  • your email address if you subscribe to our newsletters or mailing lists.

In common with many websites we may also collect aggregated information which tells us about visitors to the RPH Australia Site but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the RPH Australia Site are most commonly accessed. This information is used by us to help to administer and improve the RPH Australia Site.

You may browse through information-only areas of the RPH Australia Site without providing any personal information to us. However, we may not be able to provide the full range of services through the RPH Australia Site if we are not provided with the information outlined above.

RPH Australia respects the privacy of all current and prospective supporters. If you do not wish to receive communication (via mail, email or phone) from us, please call 1300 710 440.

Use and disclosure of information

In addition to providing our products and services to you, we may use or disclose personal information that we collect about you:

  • to provide you with promotional information – in accordance with privacy laws – about our products and services;
  • for administrative purposes including research, planning, service development, security and risk management;
  • where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in RPH Australia; or
  • to the extent that we are required or authorised by law to do so.

We may also share personal information with our related bodies corporate. The types of third parties to whom we may disclose personal information includes:

  • service providers including organisations that provide archival, auditing, body corporate, consulting, debt collection or banking;
  • government bodies including courts and tribunals;
  • credit reporting agencies and credit referees, in accordance with privacy laws;
  • your executor, administrator, trustee, guardian or attorney;
  • your agents, such as financial or legal advisers; and
  • other charitable organisations.

We may use and disclose aggregated non-personally identifying information collected through this RPH Australia Site as part of our process of constantly improving the RPH Australia Site and RPH Australia’s services and products.

Links

The RPH Australia Site may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.

 

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Contact Us

RPH Australia
PO Box A840
Sydney South NSW 1235
T: +61 0 477 505 494

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